Employer Contact Information
Employer Services
The Employer Services Department serves as the primary point of contact for all employers associated to 32BJ. Its primary function is to assist employers remain compliant in accordance with all Funds collections policies and procedures associated with their Collective Bargaining Agreement. This includes but is not limited to assistance with roster maintenance, contribution reporting, payments, member eligibility concerns, and new business set-up. Employer Services also offers comprehensive Employer Self-Service (ESS) training for both new and returning users, ensuring they can confidently report all required information, which is essential for success when using the Funds systems of record. Training webinars are offered twice per week (Click here to see available dates). Employers can also request in-person training at the Funds’ Manhattan office or at their own location by emailing ERTraining@32BJFunds.com.
Employers should communicate Employer-related questions, system support, training requests, and account inquiries to Employer Services:
Email: employerrelations@32bjfunds.com
Office: 212.388.3354
Fax: 212.388.2033
Employer Services Team
| Berat Kastrati, Employer Services Specialist | 212.388.3433 | bkastrati@32bjfunds.com |
| Brendan Morris, Employer Services Specialist | 212.539.2785 | bmorris@32bjfunds.com |
| Julio Lopez, Employer Services Specialist | 212.388.3989 | julopez@32bjfunds.com |
| Leiana Maharaj, Employer Services Specialist | 212.388.3632 | lmaharaj@32bjfunds.com |
| Milleniya Rojas, Employer Services Specialist | 212.388.3265 | milleniya.rojas@32bjfunds.com |
| Nelson Salcedo, Employer Services Specialist | 212.539.2824 | nsalcedo@32bjfunds.com |
| Omella Bryant, Employer Services Specialist | 212.539.2784 | obryant@32bjfunds.com |
| Tiffany Harris, Employer Services Specialist | 212.388.2048 | tharris@32bjfunds.com |
| Ismara Montes, Employer Services Specialist | 212.844.2662 | imontes@32bjfunds.com |
| Jenelissa Rubiera, Training Coordinator | 212.539.2739 | jrubiera@32bjfunds.com |
| Kelvin Perez, Administrator | 212.844.2621 | kelperez@32bjfunds.com |
| Karena Personna, Manager of Employer Services | 212.388.3662 | kpersonna@32bjfunds.com |
| Miguel Montero, Senior Manager, Operations & Development | 212.388.3506 | mmontero@32bjfunds.com |
Billing and Collections
The Billing and Collections Department is responsible for the generation of remittance reports, processing of Employer contributions and collections of outstanding amounts due to the Funds. The Department manages the Employer Compliance Audit Program utilizing two independent accounting firms to perform contribution compliance audits. The Department also works with the Funds Legal counsel on collections of delinquent accounts.
Employers should communicate inquiries regarding Statement of Accounts, discrepancies and delinquencies, audits and requests for refunds to:
Billing and Collections
Building Service 32BJ Benefit Funds
25 West 18th Street
New York, NY 10011
Office: 212.388.2083
Fax: 212.388.3348
Billing and Collections Contacts
|
Hernando Nieves, Deputy Director of Billing and Employer Services |
212.539.2703 |
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|
Beatriz Urbina, Manager of Legal and Collections |
212.539.2737 |
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|
Winny Kwong, Manager of Audit and Processing |
212.388.3893 |
Department of Eligibility
The Department of Eligibility (DOE) is responsible for processing enrollment information for all members and their eligible dependents. This includes: Change of address/phone number, and enrolling a dependent/status change form. DOE maintains and continually monitors member’s demographic and employment status to ensure all records are accurate and up to date. In addition, DOE handles the administration of COBRA benefits and maintains eligibility for members on disability.
Members can access information about their benefits by visiting the Member Portal at www.32bjmemberportal.org, Visiting www.32bjfunds.org, or Calling Member Services at 800-551-3225 (Monday–Friday, 8:30 a.m.–8:00 p.m.; Saturday, 9:00 a.m.–5:00 p.m.).
Department of Eligibility
Building Service 32BJ Benefit Funds
25 West 18th Street
New York, NY 10011