Billing and Collections

The Billing and Collections Department is responsible for ensuring that all billing entities are being billed appropriately and are contributing accurately and timely.

The department achieves this by utilizing outreaches, collections support, and payroll audits to maintain compliance and identify discrepancies. Payroll audits are conducted by Schultheis & Panettieri accounting firm. The Billing & Collections department is consistently expanding its knowledge of both mature and new businesses to ensure its collections practices are not infringing on any Collective Bargaining Agreement. The department also works with an external employment firm, Raab, Sturm & Ganchrow, which assist in litigation with collections and provides addition compliance oversight.

Employers should communicate inquiries regarding discrepancies and delinquencies, audits and requests for refunds to Billing and Collections:

Office: 212.388.2083
Fax: 212.388.3348

Billing and Collections
Building Service 32BJ Benefit Funds
25 West 18^th Street
New York, NY 10011

Department of Eligibility

The Department of Eligibility (DOE) ensures that all members and their eligible dependents receive accurate benefits in accordance with Collective Bargaining Agreements and plan requirements. The team manages members and eligible dependents’ enrollments, dependent updates, coverage changes, life events, COBRA notifications, disability approvals and Qualified Medical Child Support Order forms. The department focuses on accuracy, compliance, and timely issue resolution.

Members can access information about their benefits by visiting the Member Portal at www.32bjmemberportal.org, visiting www.32bjfunds.org, or calling Member Services at 800-551-3225 (Monday–Friday, 8:30 a.m.–8:00 p.m.; Saturday, 9:00 a.m.–5:00 p.m.).

Department of Eligibility
Building Service 32BJ Benefit Funds
25 West 18^th Street
New York, NY 10011

Contracts Maintenance

The 32BJ Funds Contracts Maintenance Department maintains accurate employer, work location, contract and account records across the 32BJ Funds. The Funds Contracts department collaborates closely with the bargaining teams of the Service Employees International Union (SEIU) to ensure all agreements remain consistent, current, and compliant with 32BJ’s current practices. The team is also responsible for the review and entry of all Collective Bargaining Agreements in the Funds system of record, helping guarantee accurate and up-to-date billing and eligibility calculations.

Contracts Maintenance
Building Service 32BJ Benefit Funds
25 West 18th Street
New York, NY 10011